I always get my Honda serviced here and liked it. Recently only this week ADAM took care of my car service. I have to say HE was the absolute best person I have had for service thus far. He moved around and explained all that was going on and what else I might need done. Thanks to such a great experience Adam. I think you need a raise. Ask for him and you will see for yourself. I will return and hope Adam can wait on me.
Our salesman, Steve, was very helpful. Janet, in financing, couldn’t have been nicer!
I took my 2016 Honda Pilot to be serviced here last week and my service provider was Sang. Sang was exceptional throughout the whole process, his customer service was outstanding! He let me know what the issue was and contacted my warranty company for approval. The warranty company wanted to send an adjuster out before approving the repair which would take 2 to 3 days. I had an out of town trip planned and really didn't have time to wait for an adjuster to come out but was hoping the stars would align and my car would be ready in time. Sang suggested I ask the warranty company if they cover rental cars, the warranty company only covers a one day rental even though it takes them 2 to 3 days to get to the dealership! I called Sang back to discuss my options and was pretty frustrated with the warranty company and stressing out that my car wouldn't be ready in time. Sang said not to worry, if my warranty company won't help me, Big Star Honda would! Sang arranged a loaner car at no cost to me! This was a HUGE relief! By Friday, the warranty company had come out but did not give an answer on the approval, so Sang came in on his DAY OFF to follow up! The repairs were approved and my car was fixed while I was out of town. I went back to the dealership to pick my car up and it was all sparkly and clean too! Thank you Sang! You were so pleasant to deal with and lifted a huge weight off my shoulders!
My first experience & it was great. The environment and the people were so nice! Recommend ☺️
I was on my own for buying my car. Ryan, my car salesman, and Janet in Financing, were a HUGE help. They answered all my questions and with a smile. I’m big on customer service, and I was not let down. Thank you Big Star Honda!
The people at Big Star Honda were very helpful and the staff super friendly! My Cars Salesman Jesus Garza was very helpful! He helped me as much as he could and me with a very poor credit score he still got me in a car that met my every need! If anyone needs anything I would recommend you guys go see Jesus Garza he went above and beyond for me! and Thanks Again to everyone at Big Star Honda, especially Jesus and Felipe from financing!
Leave Us A Review