Customer Testimonials
Nice clean show room. Place and ppl were super nice!!
Raul !!!! Perfect service got us in car !! Didnt think it was possible
I've purchased 2 vehicles from Big Star Honda since 2011 and many of the same people still work in the service department. Went recently and the new facility upgrades are really nice!
Good service at BigStar Honda
Raul H, Great person super easy & works for what you actually want! THANK YOU!!!
Big Star Honda is always very knowledgeable and very helpful when I bring my car over there… I I’m so glad that I am working with Gerson Barahona.. he always goes above and beyond with my concerns & his technician did a wonderful job with the video for my car 🤩 So so much better than the other dealership I was working with because of convenience of location by my job .. Thank you Gerson
Raúl is an amazing sales man.
Adam was polite. I don’t recall the person’s name that was covering while Adam was out, but he was very polite and efficient at check out. Mt only complaint, which has NOTHING to do with the service advisors, is the phone system and trying to get in contact with the advisor.
Great experience there and I love the new remodel it is so different from the last time I was there very very nicely done
Recall service, Jay Thompson took good care of the customers!
Our sales lady was great! Financing worked with us as well to ensure we were happy with the payment and final cost. I highly recommend Big Star Honda!
Good customer service ! Clean building , i was in and out . Will be back soon
Updated Review: After having issues with the Service Department & Manufacturer, Big Star Honda's General Manager Karl L. came through for the win. He investigated our issue and completely corrected it in a swift manner, while taking full accountability. He also reimbursed us for the manufacturer’s defect that they initially charged us for. That is how you keep loyal customers! We will use and recommend Big Star again.
Updated Review: After having issues with the Service Department & Manufacturer, Big Star Honda's General Manager Karl L. came through for the win. He investigated our issue and completely corrected it in a swift manner, while taking full accountability. He also reimbursed us for the manufacturer’s defect that they initially charged us for. That is how you keep loyal customers! We will use and recommend Big Star again.
Updated Review: After having issues with the Service Department & Manufacturer, Big Star Honda's General Manager Karl L. came through for the win. He investigated our issue and completely corrected it in a swift manner, while taking full accountability. He also reimbursed us for the manufacturer’s defect that they initially charged us for. That is how you keep loyal customers! We will use and recommend Big Star again.
Benjamin at the service desk was very polite and very informative. My car was serviced quickly and I was sent a detailed inspection video from the service team. Will definitely service my car at Big Star every time
Incredible experience. Quality, safety, value, my time, and overall cost of ownership are important. They listened and delivered. Go see Sales Rep Danny Tran, Manager Michael Nguyen, and Finance Manager Jaron Richard. They were prepared, organized, experienced, clear, thoughtful, provided an unbeatable deal, and the entire process took less than 1.5 hours. The culture, service, and atmosphere was the cherry on top. Very impressed. We previously had a relationship with a different local Honda dealership and we tried to work with them, but Big Star delivered and is our new go to. Go see this team.
Great customer service, low pressure sales tactics. Awesome place to purchase a new vehicle!
Good services
Great dealership. Very pleasant people. No pressure environment
The newly renovated service area is incredibly nice! All of the service advisors and mechanics were very friendly, professional, and knowledgeable. It’s the only place we take our vehicles!
Quick check in & check out. Used Uber shuttle service, very nice and quick service. Plan to use again.
Juan was a pleasure to work with . It’s been 4 months since I purchased my new Honda HRV SPORT . We are in love with everything about it . Not just that BIG STAR is amazing . If it wasn’t for the Big star franchises My father would’ve never put me back to his sister store . Thanks Big Star Honda . It’s always a pleasure
I've been getting my car serviced through them for years and I must say ive been very satisfied and would recommend to anyone. And I love the shuttle service.
Excellent service!
very efficient
If you’re looking for a car, go see Amelia! I was honest about my financial situation and told her exactly what I wanted, and she made it happen. I love my new Accord, and getting it with zero down was a huge plus. Thank you, Amelia, for making the whole experience so easy and stress free !!
Paul Pham is very nice and helpful! The service department is great overall! They were extremely helpful and quick with my vehicle maintenance. I appreciate that they provide detailed MPIs as well. I’m very impressed with the service received here and will most definitely continue to do business with them.
Everything was great
Raul was amazing was patient and nice will work with u
Janel is wonderful! Thank you for a great experience.
The best place to buy a Honda I have brought 3 cars from there I have all my service done there I tell everyone to shop Big Star I plan to buy another CR V in December. My advisor was Sing he is the greatest
Everything was great!!
If ur looking for a vehicle of whatever brand u want I recommend you to go to big star Honda on gulf freeway &45 ask for Melvin , very patient he will work with you and makes sure that what you are looking for he is definitely gonna make it happen !! I went for my dream car a Mercedes Benz and got it ! Thank you Melvin !!
Better than before the remodeling; I went one time and made a decision of never going back.
I needed service and was ignored like if everyone was vey busy. I waited, someone else came in and was immediately helped. I asked why did she get helped before me? I was told to please stand back. No one even bothered to look up and I walked out.
I wished at that point that I could go to Toyota because of their service.
Big Star Honda is close to my house, I would go to any other Honda dealers.
I was treated ... Read More Google - Sep 11, 2026
Amazing job first free oil change since I bought it. 3 free services and then after I’ll have to pay but it’s was worth it Go to BIG STAR HONDA
Absolutely best service ever I am So pleased with everyone who helped me from the moment I walked in until I left .
I had a great experience with Big Star Honda when purchasing a car for my mom while I was out of state. Pedro and Rene were incredibly responsive and helpful!
Outstanding service. My car was pretty dirty and they even cleaned it!
It was a great experience and loved the inventory great choices to choose from Ralph was really helpful and ruth also good customer service
I had a good experience shopping for an Honda Oddysey. I was able to compare it with a Pilot and understand what fits my needs better, with no added pressure. Eduardo Roman was my sales person and he was on attentive, fast and informative. I reccomend him as a sales person.
(Translated by Google) Excellent service, great attention, and I highly recommend Roman, a very polite and friendly young man. He treated me very well, and his work was both reasonably priced and genuinely helpful. Highly recommended. (Original) Buen servicio, buena atención y recomiendo a un buen muchacho Educado Roman, me dió un muy buen trato, trabajo con precio y con el interés. Recomendado.
Wonderful customer service
I had a great experience getting my oil changed! The service was quick, professional, and everything was handled smoothly from start to finish. A special thank you to Adam for his outstanding support. He was incredibly helpful, courteous, and attentive, and made the entire experience easy and stress-free. It’s clear that he genuinely cares about providing excellent customer service. I really appreciate the great service and will definitely be coming back. Highly recommend!
I bought my car here and have been going for maintenance. I rate it 4 stars because, during service, instead of greeting and acknowledging you, they just look at you. I don’t like that, but once you get someone to help you, they are really helpful. I especially appreciate the Uber they pay for to bring me home, so I don’t have to wait at the dealership.
I truly had an AMAZING experience, and I want to personally recognize Sergio, Bailey, and Jaron the finance manager who worked with me. All three of them deserve recognition for the level of customer service they provided and somebody needs to give these guys a raise!
From beginning to end, they were patient, knowledgeable, professional, and genuinely helpful. What stood out to me the most was that I never felt like they were just trying to make a sale. They took the time to answer my questions, explain things to me, and make sure I understood what I was getting ... Read More Google - Sep 5, 2026
Every effort was made to help us buy the car we wanted. Michael our Salesman was very helpful.
My service advisor Rudy is always very attentive and great at answering any questions I have .
They always do a great job!
Great staff , above average car selection. . Amelia was an outstanding sales person.
Had an amazing experience at Big Star Honda, just went in to look around and ended getting a Ridgeline. Love my new ride. Thank you to our salesman Juan. 5 Star customer service!! : )
Great customer service 👏 just the waiting is to long even with appointment
Good communication from Sergio Guevara during the online vehicle search process. He asked good questions and directed us to other cars we might be interested in. Straightforward pricing with no unexpected add ons when we got to finance. We drove down from Cypress. Worth the time and miles.
Great experience purchasing my car from here. John Hiatt was so nice and helpful!
Mr. Ponce Made everything simple purchasing a new vehicle
Despite an annoying faulty starter and Honda corporate being difficult about replacing it, the service dept at Big Star advocated for me, fought to fix my problem, and did so with excellence. This could’ve been an excruciating process but they made it as seamless as they possibly could for me. If you ever need to schedule an appointment and have the choice of who you see, Dylan Thornburg is an incredible Honda employee. He goes above and beyond with the people he helps and he’s stellar at his job. Much unlike other dealership experiences I have had, I ... Read More Google - Sep 1, 2026
Sales person Pedro Ponce was amazing. He made sure I understood everything I needed to know. He was very helpful throughout the process, he showed me different options till I found what I liked.
Got me in a car in less than 2 hours!!
This is the best place to buy a car. Clifton and Janel both took the time to help me find a great vehicle. I’d recommend them 1000x if I could. They were all amazing and sooo friendly too.
I like Paul Pham Advice. Thanks Paul .
Salesman and financial knowledgeable and explained everything. Friendly and respectful service.
New system is amazing.
I like how they make everything easy for you as well as give you quotes of services your vehicle needs, including possible promotions at the time. I receive videos of my car inspected while getting serviced. There is alot of positive things. I trust this dealership so I feel like I get my money’s worth.
Quick and easy! Excellent selection!
Service Advisor Shan was very helpful and great service
8 years ago, we bought our Accord from Big Star. It was always serviced by Big Star Honda, and services were always completed well, cost was fair. While there, they always had clean waiting room with amenities plus kept me informed on progress. 8 years with zero complaints, that is what we were looking for. Thanks Big Star Honda…
Very pleased with their service and respect. Annytime anything is needed doesn’t take long at all.