Customer Testimonials

Excellent service at Big Star Honda ...I would definitely refer all my friends to your dealership ...awesome staff with great team work ...Love the new Technology when you drive your car into this bay it tells you if you need alignment in your tires are bad. I love that. Just makes a great day at Big Star Honda. Keep up the good work guys.!! Always a Honda owner ...Your number one fan !! Thank you Big Brother !!!

Everything went smooth everybody was very courteous. They explained everything very well. It was a happy and good experience.

I had such a wonderful experience purchasing my new car, and I especially want to thank my salesperson Melvin Paz for making the entire process so smooth and enjoyable. He was professional, friendly, patient, and genuinely made me feel comfortable from beginning to end. He took the time to answer all of my questions, never made me feel pressured, and made sure I was completely happy and confident with my purchase. I truly appreciate the excellent customer service and the care he showed throughout the whole experience. I absolutely love my new car and would definitely recommend asking for Melvin ... Read More

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Google - Aug 15, 2026

I had such a wonderful experience purchasing my new car, and I especially want to thank my salesperson Melvin Paz for making the entire process so smooth and enjoyable. He was professional, friendly, patient, and genuinely made me feel comfortable from beginning to end. He took the time to answer all of my questions, never made me feel pressured, and made sure I was completely happy and confident with my purchase. I truly appreciate the excellent customer service and the care he showed throughout the whole experience. I absolutely love my new car and would definitely recommend asking for Melvin Paz if you’re looking to purchase a vehicle. Thank you again for making this experience such a positive and memorable one! ❤️🚗

My experience with Big Star Honda was top-tier. I received an oil change, air and cabin filter replacement, wheel alignment and a complementary car wash..

Phenomenal service, fast, understanding. Had a great experience

This particular car transaction was the smoothest I have been through to date. Ashley (Internet Sales Manager) started the process. She helped me set things up from internet to dealership through email. Communication with her was wonderful. Felipe (Sales) was next in line. Again, things were great from the test drive, trade-in and purchase of my 2026 Honda Odyssey Touring. He was the best! He understood what I needed and provided it. Natali, the finance manager, was fast with paperwork. I was in and out in record time. Lastly, Tarek helped me set up my new Odyssey before I left the ... Read More

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Google - Aug 14, 2026

This particular car transaction was the smoothest I have been through to date. Ashley (Internet Sales Manager) started the process. She helped me set things up from internet to dealership through email. Communication with her was wonderful. Felipe (Sales) was next in line. Again, things were great from the test drive, trade-in and purchase of my 2026 Honda Odyssey Touring. He was the best! He understood what I needed and provided it. Natali, the finance manager, was fast with paperwork. I was in and out in record time. Lastly, Tarek helped me set up my new Odyssey before I left the dealership. It was just awsome! I was in and out in about 3hrs.

Ask for Pedro!!! he was very knowledgeable about all the features of car 😎😎

My service advisors name was gerson. He kept me updated the entire time and kept my out of there super quick .

Great experience

Big Star Honda was Great to work with, specifically Jorge Gomez made my experience smooth. Highly recommend big Star to anyone! ⭐️

Wonderful experience from beginning to end. I live in Arizona but needed an oil change while visiting family in the Houston area and am lucky that I found Big Star Honda. Everyone was so helpful, friendly and attentive. Lobby is clean, comfortable chairs and well stocked.

Best experience buying a vehicle. Daniel the salesman was upfront and honest. Incredible!!

(Translated by Google) I was fortunate enough to come and meet Raúl, an excellent salesman who made everything possible and quick. He undoubtedly does a perfect job. I'm leaving very happy and satisfied. (Original) Tuve la dicha de venir y encontrarme con Raúl, excelente vendedor hizo todo posible y rápido. Sin duda alguna hace un perfecto trabajo. Me voy muy feliz y satisfecha.

From start to finish my experience with Big Star Honda was phenomenal. I inquired about a 2026 Honda civic sport and immediately I was notified by Melvin Paz who made it a point to get into work early to work my deal since I had just got out of work and didn’t want to waste time going back and forth and nothing getting done like most dealerships . The Dealership doesn’t open until 9 , well Melvin was there by 8 grated me with coffee and some muffins lol and right away showed me car I was interested in , he then took my ... Read More

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Google - Aug 12, 2026

From start to finish my experience with Big Star Honda was phenomenal. I inquired about a 2026 Honda civic sport and immediately I was notified by Melvin Paz who made it a point to get into work early to work my deal since I had just got out of work and didn’t want to waste time going back and forth and nothing getting done like most dealerships . The Dealership doesn’t open until 9 , well Melvin was there by 8 grated me with coffee and some muffins lol and right away showed me car I was interested in , he then took my into office and started working his magic and was able to get my payment to where I wanted and once I was taken back by Bryan Flores in finance he was also able to include gap and bumper to bumper warranty at the price I wanted . From start to finish paperwork , tint and detail took about 3 hrs but was well worth the time. Melvin was not pushy at all and made my experience with Big Star Honda one that i won’t forget and will most definitely be going back for future vehicles . Thank you Big Star Honda and staff for being friendly and all so helpful and making this experience amazing !!!

I’ve recently purchased my 2nd Honda with Melvin & Felipe. Thank you guys for working with us and helping us get a good deal.

Was looking to buy my first car at a dealership and I wanna say I've had the most helpful first time dealership experiences. the salesmen John was a major help made buying my first car so easy was so down to earth and genuinely a helpful person even after buying my car i receive check ins from him on how my experience with my vehicle is going he even wished me a happy birthday .I recommend looking for him whenever coming to this location. Thank you 👊

Outstanding Customer Service from Rudy Martinez! I had such a great experience with Rudy Martinez at Big Star Honda on I-45! I stopped by because I was having trouble figuring out how to connect the adjustable side mirrors on my minivan to the control button. I honestly had no idea how to get them working properly. Rudy was incredibly kind, patient, and helpful. Even though I wasn’t there to purchase a vehicle, he took the time to help me figure it out and showed me exactly what I needed to do. He never made me feel like I was ... Read More

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Google - Aug 12, 2026

Outstanding Customer Service from Rudy Martinez! I had such a great experience with Rudy Martinez at Big Star Honda on I-45! I stopped by because I was having trouble figuring out how to connect the adjustable side mirrors on my minivan to the control button. I honestly had no idea how to get them working properly. Rudy was incredibly kind, patient, and helpful. Even though I wasn’t there to purchase a vehicle, he took the time to help me figure it out and showed me exactly what I needed to do. He never made me feel like I was bothering him or that my question wasn’t important. That kind of customer service really stands out! Rudy went above and beyond simply because he was willing to help, and I truly appreciated it. If this is how Rudy treats someone who simply walks in needing a little help, I can only imagine how well he takes care of his customers. Big Star Honda is lucky to have him! Thank you, Rudy, for being so helpful and making my day a little easier! ⭐⭐⭐⭐⭐

10/10 customer service, went home with a 2026 honda civic sport, all thanks to john my salesmen very friendly and helpful! definitely would come back to buy another vehicle in the future.

Oil change only

As always when I go to big star Honda, I get excellent customer service fabulous way to get coffee popcorn whatever is available snack snacks the conversation, the televisions and the serviceman keep me in the note of what’s going on with my vehicle. Never a dull moment. what I’m going in for an oil change or going in for other mechanical issues I’ll give them a five star.

(Translated by Google) Everyone was very friendly and the service was excellent. (Original) Todos muy amables excelente servicio

Xpress service was just that fast and professional

Big Star Honda is efficient. The service is second to none and quick.

Thank you so much Raul ! You have made the experience awesome ! It’s my first big purchase , I walked in nervous of what I was walking into but the way you explained everything in detail , and made sure I understood everything , I definitely appreciate it ! I was referred by a family member and now I will always refer people to Raul !

Big Star Honda was on their game! Came in for a wheel alignment at 7am and was told it would be about an hour or so. Well they finished under 45 minutes!..very impressive with the service time and friendly staff!..Shout out to my salesman, Cliff for taking the time to make sure I get what I need promptly!..

The service department at Big Star Honda is wonderful. Always wñvery helpful and knowledgeable.

I had a wonderful experience working with Melvin Paz while purchasing my car. He was extremely helpful, patient, and professional throughout the entire process. Melvin took the time to answer all my questions, made sure I understood everything, and truly went above and beyond to help me get into the right vehicle. I really appreciate his honesty, kindness, and dedication to making the car-buying experience as smooth and stress-free as possible. If you’re looking for someone who genuinely cares about his customers, I highly recommend Melvin Paz! Thank you again for all your help!

(Translated by Google) Since they renovated the service area, it's much more comfortable and pleasant, and the customer service is always excellent. The service is fast, which I appreciate, and I also appreciate that they offer service in Spanish! 👌 (Original) Desde que renovaron el área de servicios es mucho mas cómodo, agradable y nunca falta la buena atención al cliente. El servicio es rápido, y agradezco eso y que tengan atencion en español!! 👌

My son was looking to purchase his first vehicle at a dealership, all he knew is he wanted a honda, so we stopped at bigstar honda , and was helped by John. Omg john made the experience of buying his first vehicle a great one, such an awesome person by speaking to him. He really listened to all my son concerns and answered any questions he had and made every step very easy for him. Also thank you John for still checking in on my son the day after he purchased his vehicle to see how everything is going with the ... Read More

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Google - Aug 6, 2026

My son was looking to purchase his first vehicle at a dealership, all he knew is he wanted a honda, so we stopped at bigstar honda , and was helped by John. Omg john made the experience of buying his first vehicle a great one, such an awesome person by speaking to him. He really listened to all my son concerns and answered any questions he had and made every step very easy for him. Also thank you John for still checking in on my son the day after he purchased his vehicle to see how everything is going with the vehicle. Thank you so much

(Translated by Google) The best thing about Honda is the staff at Big Star Honda. (Original) Lo mejor de la Honda está en el personal de Big Star Honda

The best part of being a new client at Big Star Honda is the customer service provided by Mr. Sand Pham if it weren’t for him I would’ve gone to a different store.

I visited this location on 08/04/2026 for a routine oil change. Before any work was performed, I was informed that a single oil change would cost approximately $70, with the possibility of a $15 discount if a promotion applied (although the discount was not guaranteed). The employee assisting me was courteous, professional, and appeared to be doing his best to help. While discussing pricing, I mentioned the 3-oil-change package advertised on the company’s website for $139.99. I was then advised that the promotion did not apply to my vehicle because it was only available for Hondas. Instead, the employee informed me about a 4... Read More

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Google - Aug 4, 2026

I visited this location on 08/04/2026 for a routine oil change. Before any work was performed, I was informed that a single oil change would cost approximately $70, with the possibility of a $15 discount if a promotion applied (although the discount was not guaranteed). The employee assisting me was courteous, professional, and appeared to be doing his best to help. While discussing pricing, I mentioned the 3-oil-change package advertised on the company’s website for $139.99. I was then advised that the promotion did not apply to my vehicle because it was only available for Hondas. Instead, the employee informed me about a 4-oil-change package for $199, which was available for my vehicle. Based on the pricing I had been given, I chose to proceed with the single oil change. However, after the service was completed, I was unexpectedly informed that the cost of the single oil change was $190 a $9 difference in price from the 4-oil-change package before taxes and fees. This was a significant and unexpected difference from the approximate $70 estimate I had been provided. I was the advised They could get it to $126, then $118. What a horrible thing to do to a customer. My concern is not with the employee, who was polite and helpful, but with the lack of pricing transparency. Customers should receive accurate pricing before authorizing service so they can make an informed decision. Had I known the actual cost of the single oil change upfront, I would have chosen a different option or sought service elsewhere. Based on my experience, I cannot recommend this business. The lack of transparency, clear communication, and accurate pricing left me feeling that the customer was not being put first. Businesses should provide honest, upfront information so customers can make informed decisions before authorizing any service. I regret spending a dime here. In my opinion, I left feeling completely bamboozled by the pricing process. Customer trust should always come before profit, and unfortunately, that was not the experience I had at this business. ***UPDATE******08/17/2026 I am pleased to share that this issue has been resolved. Karl reached out to me personally and was extremely professional throughout our conversation. He took the time to truly listen to my concerns, and after speaking with him, I genuinely felt heard and understood. Karl not only resolved the issue to my satisfaction, but he exceeded my expectations in the way he handled the situation. His professionalism, attentiveness, and willingness to address my concerns demonstrated that he genuinely values customers and takes their experiences seriously. I am very satisfied with the outcome. Because of the way Karl handled this matter, I now feel much more comfortable and confident continuing to do business with Big Star Honda. Thank you, Karl, for listening, following through, and exceeding my expectations. Your response made a significant difference and restored my confidence in doing business with Big Star Honda.

The service area was great, Adam our service rep was friendly and very knowledgeable. We appreciated working with him.

Excellent service all around.

Me and my husband were looking to trade in my old car for something bigger. Thanks to Melvin he was able to get me approved and assist me with my negative equity we able walk out with the perfect car ❤️. Very attentive and great service 😊

I went to Big Star Honda after leaving another Honda dealership down the road. Big Star was transparent about pricing and accommodating during their wait time on a busy Saturday. Gavin was my sales rep and he was great!

Melvin helped me trade out of my Honda accord into a Honda crv! Loved the whole process it was super smooth, Melvin was great help guiding me through my car purchase! Ask for Melvin!!!!

I loved how well we was treated. The process was so smooth. Make sure and bring all documents so it's no holdup.

We had a really great experience at Big Star Honda. Tirecke was awesome to work with from the beginning. He was friendly, easy to talk to, and never made us feel pressured. He answered all of our questions, and worked hard to help us get a deal we felt good about. Ruth in finance was great too. She made the paperwork process smooth, explained everything clearly, and was personable the whole time. Overall, everyone treated us well, and we left feeling confident about our purchase. We’d definitely recommend asking for Tirecke if you’re shopping for a vehicle!

Service was excellent

Nice people and very quick! Gerson is the best

I had a great experience at Honda thanks to Jeremy Lampton and Brian Flores. Jeremy wasn’t pushy at all. I felt like I could genuinely trust him. He was calm, super helpful, and made my decision to purchase so much easier. When I arrived, the car was already pulled up, ready for me to look at and test‑drive, which I really appreciated. Jeremy answered all my questions clearly and made sure I felt taken care of throughout the entire process. Highly recommend working with him. Brian Flores was another team member who gave excellent customer service. He was ... Read More

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Google - Jul 29, 2026

I had a great experience at Honda thanks to Jeremy Lampton and Brian Flores. Jeremy wasn’t pushy at all. I felt like I could genuinely trust him. He was calm, super helpful, and made my decision to purchase so much easier. When I arrived, the car was already pulled up, ready for me to look at and test‑drive, which I really appreciated. Jeremy answered all my questions clearly and made sure I felt taken care of throughout the entire process. Highly recommend working with him. Brian Flores was another team member who gave excellent customer service. He was fast, friendly, knowledgeable, organized and he also made this experience great for me! I'm a Honda Girly now!

Thank you Raul and Freddy for a great experience, Raul went above and beyond on getting my husband and I a vehicle. Not all dealerships have a salesman like him. I recommend big star ⭐️ Honda 🙂.

I had a great experience purchasing my 2026 Toyota Corolla Hatchback SE. The entire process was smooth, and I couldn’t be happier with my new car. A special thank you to my salesman Melvin for being professional, patient, and honest throughout the process. He took the time to answer all of my questions, never made me feel pressured, and made sure I was comfortable with every step of the purchase. His excellent customer service made the experience enjoyable and stress-free. If you’re looking for a new vehicle, I highly recommend asking for him. Thanks again for making my car-buying ... Read More

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Google - Jul 28, 2026

I had a great experience purchasing my 2026 Toyota Corolla Hatchback SE. The entire process was smooth, and I couldn’t be happier with my new car. A special thank you to my salesman Melvin for being professional, patient, and honest throughout the process. He took the time to answer all of my questions, never made me feel pressured, and made sure I was comfortable with every step of the purchase. His excellent customer service made the experience enjoyable and stress-free. If you’re looking for a new vehicle, I highly recommend asking for him. Thanks again for making my car-buying experience such a positive one!

I came in for recall fixes on my car. The scheduling for appointment was done online and was easy. The actual appointment was good and went well. This place has a system where you get a link, sent via text message, that gives updates on the progress and even a short video of what was checked before work is done. I had a great experience here and I didn’t feel pressure to do anything I didn’t want to do. Water, coffee and popcorn are available at the lobby.

My appointment was for 10:30 and it was done by 11:15 for an oil change/tire rotation and balance. Plus they washed my vehicle

If I could I would leave 10 STARS but I got help from both Melvin and Gadiel who were very understanding of my situation, and still went above and beyond to get what I needed. Get yalls cars from them, never a dull moment with them.

I would definitely recommend Big Star Honda for their exceptional customer service and attention to detail. Jeremy was absolutely amazing throughout the entire process. He took the time to listen to my needs, answered all of my questions, and helped me find the perfect car. What really stood out was that his excellent service didn't end after the purchase. A week later, he reached out to make sure everything was going well with my new car and that I was completely satisfied. That level of care and follow-up truly shows how much he values his customers.

At first, I was very hesitant about walking into a dealership because of past experiences. I’m so glad I decided to come in! I found Melvin Paz on TikTok while watching one of his live videos, and I took about two weeks to really think it over before making the decision to move forward. I came in with an approval from my bank, and Melvin was able to help me get an even lower APR and a great deal on my new 2027 Honda HR-V Sport. He made the process smooth, answered my questions, and made me feel comfortable throughout ... Read More

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Google - Jul 25, 2026

At first, I was very hesitant about walking into a dealership because of past experiences. I’m so glad I decided to come in! I found Melvin Paz on TikTok while watching one of his live videos, and I took about two weeks to really think it over before making the decision to move forward. I came in with an approval from my bank, and Melvin was able to help me get an even lower APR and a great deal on my new 2027 Honda HR-V Sport. He made the process smooth, answered my questions, and made me feel comfortable throughout the entire experience. I truly appreciate his help and would recommend him to anyone looking for a great car-buying experience! Habla español y ayudo mucho porque mi mamá habla solo español. 100% lo recomiendo!

My salesperson, John Hiatt, went above and beyond to make my car buying experience a great one. I never felt pressured or rushed, and he was more than happy to answer the many questions I had. I would recommend him to any friends or family looking to purchase a vehicle at Big Star Honda. Thank you!

Our service rep. was outstanding Lisa(?) but your phone system sucks hard to get to talk to a service rep directly!

Great service, it was quick and there is a nice waiting room.

I was there yesterday for an issue that I had from a previous service visit. I was impressed with my service advisor Rudy Martinez. He remember me from the last visit told him about my issue and like last time he took care of it with no problems really appreciate him. Thank you for having nice understanding personnel in your service department.AAA++++

Service was easy and fast thank you!

Great services

Always WONDERFUL customer service. They keep you "looped" in from start of your service until completion. AND ...the video of the actual service (YaY!) The follow-up afterwards with suggestions on care/maintence of your car...that's a far cry from what customer service nowadays has degraded to. I cannot see my taking my car anywhere else. BigStar like 5 of them...keep up the great work!🤩🤩🥳🥳⭐

I just bought my first car with Raul, and he was amazing! He worked with me every step of the way and made sure I was taken care of. I gave him my budget and the monthly payment range I was comfortable with, and he found an option that fit perfectly. At first, I was nervous about going to a dealership and discussing such a big purchase, but Raul made the entire process smooth, easy, and stress-free. He was professional, patient, and genuinely helpful. If you're looking for someone who will listen to your needs and help you find ... Read More

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Google - Jul 20, 2026

I just bought my first car with Raul, and he was amazing! He worked with me every step of the way and made sure I was taken care of. I gave him my budget and the monthly payment range I was comfortable with, and he found an option that fit perfectly. At first, I was nervous about going to a dealership and discussing such a big purchase, but Raul made the entire process smooth, easy, and stress-free. He was professional, patient, and genuinely helpful. If you're looking for someone who will listen to your needs and help you find the right vehicle, I highly recommend asking for Raul!

Great service

Took my Passport in for some service and Jason took good care of me. This is my 3rd time under his care and he does not dissappoint.

Its a great place to buy people is very professional my sales person Gadiel went above and beyond to make sure I was happy with purchase of our 2026 Honda Accord Hybrid..!! Thanks big star Honda..!!

Excellent customer service from start to finish! The process was quick, easy, and everyone was very helpful. They took the time to answer every question I had and made sure I felt comfortable throughout the entire purchase. If you’re looking for a new vehicle, I definitely recommend asking for Melvin Paz. He was professional, knowledgeable, and worked hard to help me find exactly what I was looking for. I couldn’t be happier with my experience and would absolutely recommend both Melvin and this dealership.

I had a great experience at this dealership. The entire process was fast, efficient, and stress-free. Everyone was professional, and all of my questions were answered thoroughly without making me feel rushed. I highly recommend asking for Melvin Paz. He was knowledgeable, honest, and made sure I found the right car for my needs. If you’re looking for a smooth car-buying experience, come see Melvin—he’ll get you set up with the car you want. I definitely recommend this dealership!

Took too long

Hands down the best car dealership around!!!! If you don’t think you can get into a car…. Come here!!! Because you can!!! They really work for you! Everyone is so amazing!

Very pleased with their service and respect. Annytime anything is needed doesn’t take long at all.

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