Customer Testimonials
Really good experience overall. Helpful team
I worked with Melvin Paz I actually found him on TikTok, he was so amazing I was nervous I wouldn’t be able to walk out with a car today and he made the process so easy and fast and I’m greatful to be leaving in a new car! This has truly been the fastest car buying experience ever he was truly so kind! I will definitely be coming back and recommending him, and big star Honda!
I took my Honda CRV for service maintenance. My service advisor was Rudy Martinez. He was very attentive to my needs Very courteous and professional I am handicap and he went well and beyond to Help me in my situation Actually, an Excellent Experience AAA++++ 🙏😊
I overall enjoyed my experience purchasing from Big Star Honda! Shoutout to Gavin who helped me along the way and answered any questions I had regarding purchasing my vehicle! Great salesman and positive attitude
No waiting time came to my appointment and they took my vehicle right away. Everything was smooth process.
My experience with melvin was 10/10 made the approval happen! Found him on tiktok and by my brother & no regrets coming to him! Best person to work with!
Did the service when they got the part
The service staff was very friendly. They completed the service on my truck in a quick and timely manner. And I was really impressed with the new look of the service shop.
Came today and left with a new vehicle , super excited got helped by the very best Melvin Paz , I saw him on tik tok and decided after seeing him on videos and seeing how helpful he is to others that he would be the best option to get my first car with him. I texted him and set up and appointment for the next day came in and made the process super easy and was very honest with me . Always good with communication and gave me exactly what I needed and was looking for . I totally recommend him if you ... Read More Google - Jun 24, 2026
Melvin is a great at what he does, always well put together and helped me get my first car
I went to go buy a vehicle with Melvin, great service he explained the process made my dream come true with ZERO down and monthly payments of 300 dollars !!!! I highly recommend them !!
I want to leave a review about Melvin! He is the best salesman and also gives great tips! I recommend him! if you need a car please ask for him 🙂
Melvin is a great help , he guided me through the whole process will definitely recommend him
⭐⭐⭐⭐⭐
I had an excellent experience working with Melvin at Big Star Honda! He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all of my questions, was honest throughout the process, and helped me find exactly what I was looking for.
I never felt pressured, and Melvin went above and beyond to make sure I was comfortable and satisfied with my purchase. His customer service was outstanding, and I truly appreciate all of his help.
If you’re looking for a vehicle and want someone who genuinely cares about his customers, I ... Read More Google - Jun 24, 2026
Great salesman Ralph Williams.....I'll be back for another vehicle.
Hailey was a very helpful salesperson from test drive to drive out maybe 2 1/2 hours. Best car hunting experience ever!
I had an outstanding car-buying experience working with [Marvin Paz] From the moment I walked in, He was professional, knowledgeable, patient and honest. He listened to my needs and never made me feel pressured to make a decision. He was able to do what 2 other sales mans couldn’t he went above and beyond to help with a great deal. The finance team [Ruth]made the paperwork quick and easy. Highly recommend this team if you want a smooth, stress-free purchase.
great experience and great salesman, Pedro took care of all my needs
Melvin has been helping us out for the past years we always come to him to buy our cars.Our experience are always great and never fails he always makes sure we are well welcome.If your thinking on purchasing a car go with him.
I purchased my 2018 Honda Accord Sport 1.5 from Big Star in August 2018, and I’ve had my vehicle serviced there multiple times over the years. I’ve consistently had positive experiences with their service department.
I recently brought my car in for a diagnostic test after having my brakes repaired elsewhere. Jay kept me informed throughout the process, providing updates on my battery replacement and the recall services that were completed. He also recommended Sunbit as an alternative payment option, which allowed me to set up a payment plan for the repairs.
I’m very pleased with the service I received ... Read More Google - Jun 16, 2026
Our Service Advisor, Sang, has consistently provided exceptional service. He is professional and always willing to help with any questions we have and with a positive resolution. We are always glad he is there when we drop off my car!! Star Honda has recently revamped their service area and is really high tech and at the same time, very welcoming. We have been a customer of Star Honda for several years and I highly recommend their service department.
Have always had my car serviced here. Great new facility! I do wish they’d bring back the valet service though, I’d gladly even pay for the service!
Very professional! In and out !
Very happy with our purchase and Amelia did an outstanding job!
Ths big star Honda is a great company and We love this and Especilly Ms Hailey and Ms Ruth helped us a lot and we love this. Highly recommended
The big star honda is a great company and a great company and Ms Hailey and Ms Ruth helped us a lot and we happy also Highly recommend
I purchased my vehicle from this dealership in March 2026 and had a great experience throughout the process. Jorge and the Sales GM were professional, helpful, and worked with me to provide a good price. The customer service team has been responsive and pleasant to work with whenever I've had questions. Overall, I'm very satisfied with my purchase and would recommend this dealership to anyone looking to buy a vehicle.
100% improvement in appearance and Customer Service thank you for the great experience.
Great customer service and clean new facility. Care Advantage Plan is the way to go with routine oil changes. Includes tire rotation and car wash. Will definitely keep coming back!
Quite refreshing to experience working with a salesperson, sales manager and finance manager who all worked together smoothly and seamlessly in my taking delivery of my new car the very same day.
Ralph was great
The service provided here is top notch! My only complaint, and this isn't regarding the work done to my vehicle, is the waiting area. The waiting area is needlessly loud and uncomfortable, TV's playing what look like to be tiktok cat videos on it's loudest settings and seats that so close that you're elbow to elbow with the next person if it's a packed house not to mention the complete lack of tables to place anything if you were to want to work on something or enjoy a meal/snack while waiting for your vehicle ... Read More Google - Jun 8, 2026
I highly recommend Melvin if you’re looking for a smooth car buying experience. From the test drive to the final paperwork process was transparent and efficient, he was fantastic to work with and answered all questions.😊
First time buying a car, and the experience was easy and stress-free. Thank you to Tirecke and his supervisor, Danny, for keeping us informed throughout the entire process. Their customer service was excellent—not pushy, just attentive to our needs and concerns. Extremely satisfied with my purchase and service.
Quick, easy and professional.
Great Customer Service 👏👏
I've been a Big Star customer for 8 years and bought 5 Hondas during that time. I had the pleasure of meeting some great people. Pat, Danny and Melvin. They were great, very knowledgeable. If I hand question, or any issues, they were there to assist and take care of them. If I had to do it all over again, I wouldn't change a thing. A Big Star fan!
This was by far the easiest car buying experience I've ever had, i've called them up inquired about the vehicle. I was interested in a short time later. They call back, said everything was ready to go. I got there, signed a papers in and out 30 minutes love the vehicle. 2024 Tahoe Z71 luxery edition
The service department is fantastic! Dylan has been straightforward with me about my service needs and he even spent extra time trying to get my parts covered under my extended warranty. I saw the mechanic garage and it is very clean and tidy. I’m very impressed by this team!
The personal in this Honda is very caring and listen to their customers. They perform a great job and then take the time to explain the work they have done to the car.
I went there with (Melvin) he was the best and get me approved for my 2026 Honda civic sport. Highly recommended go there with Melvin
Service department at Big Star Honda and Big Star Cadillac was great. The employees were very helpful.
Great and timely service
The customer service was excellent if you go ask for Janel she cool and very knowledgeable about everything
I had a bad experience at another Honda dealership, so I was honestly a little hesitant when I came to Big Star Honda. Thankfully, Crystale completely changed that experience for me. She was the first person I spoke with and immediately took the time to listen and understand exactly what I was saying instead of rushing through the conversation. She was incredibly kind, patient, and helpful throughout the entire process. She was great to talk to and made me feel comfortable from the start. Her professionalism and genuine care for customers really stood out.
I had a great experience at Honda Star from start to finish. Everyone was very welcoming, professional, and helpful. A special thank you to Pedro Ponce, who went above and beyond to make sure all my questions were answered and that I felt comfortable every step of the way. He was patient, knowledgeable, and genuinely cared about helping me out. The process was smooth and stress-free. I highly recommend Honda Star and especially Pedro if you're looking for outstanding customer service!
Once again, Big Star Honda had provided top tier service. I went in on a Saturday morning to get an oil change. I DIDN’T have an appointment and I knew it would be a few hours before my car was serviced. WRONG!
The service people let me know there was a long line and gave me an estimated time slot that I initially expected.
Accepting my fate, I walked to the waiting area and noticed the clean, spacious area with nice and comfortable chairs. The automated coffee machine gave me many different options to choose from which was great. ... Read More Google - May 30, 2026
⭐⭐⭐⭐⭐
I cannot say enough great things about my experience purchasing my vehicle. From start to finish, Melvin and Chris made the entire process incredibly easy, stress-free, and enjoyable.
Melvin was absolutely amazing to work with. He was patient, attentive, and genuinely cared about helping me find the perfect vehicle. He took the time to answer all of my questions, kept me updated throughout the process, and made me feel comfortable every step of the way. I never felt pressured, and his professionalism and kindness truly stood out.
Chris in financing was equally wonderful. He explained everything clearly, worked diligently to ... Read More Google - May 30, 2026
⭐⭐⭐⭐⭐
I had an outstanding experience purchasing my vehicle, and I can’t thank Melvin and Chris enough for everything they did. From the moment I walked in, Melvin was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He answered all of my questions, kept me informed throughout the process, and made what can usually be a stressful experience feel easy and enjoyable.
A huge thank you as well to Chris in financing. He worked hard to make everything come together and explained every step clearly. The financing process was smooth, straightforward, and completely transparent, which ... Read More Google - May 30, 2026
Thank you for all your help Mr. Martinez
They always take good care of me when I have to get my SUV serviced.
I had fantastic experience at Big Star Honda buying my first car a Honda CR-V. The salesman was incredibly patient, knowledgeable, and never pushy. He took the time to explain everything, answered all my questions, and made sure I felt confident and comfortable with my decision. If you’re looking for someone who truly cares about helping you find the right car, especially as a first time buyer, ask for `TIRECKE WELBECK’ at the Big Star Honda. Highly recommended!!”
My salesman and salesman manager was great and i will come back and buy again. Only issue iam having is vehicle is pulling because they replaced a control arm and feels like the shocks are worn out
(Translated by Google) Excellent service (Original) Excelente trato
I came in really nervous about trading my vehicle but Thanks to Melvin Paz for making the process very easy and smooth! Great customer service! Thank you again Melvin!
Melvin Paz is the guy to come visit here at Big Star Honda.He took really good care of us, he helped us out with everything that needed to be taken care of to meet the goal we wanted. GREAT CUSTOMER SERVICE
I had a good experience at this dealership. Melvin helped me get a good deal and made the process quick and easy. Highly recommend going to Melvin for a car purchase.
Great experience
I didn't think I could get a new car without down payment but Big Star made it happen. I said a prayer before I left home and God answered.
We found Melvin through TikTok and came to check out vehicles here at big star honda. He was very helpful and made sure we were comfortable with the cars we were interested in he answered all questions and was very respectful. He absolutely never pushed us to purchase anything. I one hundred percent recommend if you come check out big star Honda ask for Melvin!!
(Translated by Google) Super happy with my purchase! Melvin gave me a great price and guided me through the whole process. 100% recommended! I found him on TikTok. (Original) Súper feliz con mi compra Melvin los dio un buen precio y los guió por todo el proceso 100% recomendable !!!! Lo encontré en tikto
Want to personally thank Gadiel Alberto for going above and beyond on my trade in and putting me in a 2026 CR-V!! Beautiful car and extremely happy with getting me to the price point I wanted to be at. Thank you so much Gadiel!
Very pleased with their service and respect. Annytime anything is needed doesn’t take long at all.
I like that they have muffins in the waiting room. The waiting room is comfortable