Big Star Honda FAQ

Big Star Honda is at 11200 Gulf Fwy, Houston, TX 77034.

Yes. Big Star Honda is part of Ken Garff Automotive Group, a family business that started selling cars in 1932 in Utah. Ken Garff today operates about 70 dealerships across nine states and more than 26 brands.

We put people first. Our favorite three words are “We Hear You,” and our team follows the R.I.G.H.T. values: Above Anything Else, Do The Right Thing, One Step at a Time, Actions Speak Louder, and Stronger Together.

We serve the Houston metro, including Houston, South Houston, Pasadena, Pearland, Friendswood, League City, Webster, and Baytown.

Our Sales Department is open Monday through Saturday from 9:00 AM to 8:00 PM. We are closed Sunday.

Service is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 7:00 AM to 3:00 PM. We are closed Sunday.

Parts is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 7:00 AM to 3:00 PM. We are closed Sunday.

All departments are closed on Sundays.

Sales and main line: (713) 231-1685. Service: (713) 969-4430. Parts: (888) 964-0887.

We carry the Honda HR-V, CR-V, Passport, Pilot, Civic, Accord, Prelude, Odyssey, and Ridgeline. Hybrid and electric options include the CR-V Hybrid, Accord Hybrid, Civic Hybrid, and Prologue. Browse new Honda inventory.

We sell the Honda Prologue, an all-electric SUV, and hybrid models including the CR-V Hybrid, Accord Hybrid, and Civic Hybrid. See our electric and hybrid page.

Yes. See our New Manager Specials page for current options.

Offers change monthly and have eligibility requirements and expiration dates. See current new vehicle specials, Honda offers, pre-owned specials, and service specials.

Yes. Every Ken Garff Certified Pre-Owned vehicle passes a 118-point inspection and includes a limited warranty, roadside assistance, and additional perks. Shop certified vehicles.

Big Star Honda sells all brands of used vehicles, not just Honda. Search used inventory.

Yes. Inventory changes often, so check our used vehicles under $20K page for current options.

Yes. You can get an online trade-in value before you visit.

Yes. Submit your vehicle's information online and you'll receive a real offer that's good for 7 days. You get paid fast, and you don't need to buy a vehicle from us. Sell to us.

Yes. Our finance team offers a range of financing solutions on new and pre-owned vehicles. Apply for financing online.

Yes. Apply for financing online and our team will follow up with your options.

Yes. See our service financing page.

Yes. Learn about vehicle protection.

Schedule service online or call our Service Department at (713) 969-4430 during business hours.

Our Honda-trained technicians handle routine maintenance and repairs, including oil changes, tire rotations, brake services, transmission services, air conditioning repair, and new tire installation.

Big Star Honda services nearly all makes and models. Some specialty highline makes and models are exceptions. Call (713) 969-4430 before you schedule if you'd like to confirm your vehicle can be serviced.

Yes. As an authorized Honda dealer, we perform factory warranty repairs and recall service.

We offer rental vehicles for our service customers. Ask your service advisor when you schedule.

AdvantageCARE is a prepaid maintenance plan that covers oil changes, tire rotations, and car washes. Learn more about AdvantageCARE.

Big Star Honda has an Express Service Lane with no appointment necessary. It includes an oil change and a multipoint inspection.

Yes. Our parts department supplies genuine Honda parts and accessories. Order parts or call (888) 964-0887.

Yes. You can start your purchase or lease online and finish with our team at the dealership. Learn more about buying online.

Yes. Use our Build and Price tool.

An appointment is not needed for a test drive but is recommended, so the vehicle is ready and waiting when you arrive. Call (713) 231-1685.

Bring a valid driver's license and proof of insurance. If you're financing, bring proof of income such as recent pay stubs. If you're trading in, bring your title, registration, and any loan payoff information.

In addition to the vehicle price, expect applicable tax, title, and license fees and our dealer documentation fee of $225. Our team provides an itemized price breakdown before you sign.

Yes. View current openings on the Ken Garff careers site.

Yes. Through the We're Here For You program, we support projects like revitalizing community centers, providing meals and household items for local families, and buying supplies for teachers. Ken Garff's Texas dealerships also packed over 1,100 backpacks for Houston-area elementary students.

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