Today, I came in desperately in need of help and Ben was such a kind person and helped me today. A cover underneath my passenger side was hanging and dragging for like a few days and he assisted me and found a solution to the problem that I am very grateful for. He is so kind and helpful and he is an example of great customer service. He truly made my day. Shout out to Ben Lutz. Thank you!!!

Our car dealer Janel was great. Very responsive to all our needs. Finance was a little difficult. Would have wanted to check other interest rates for better interest rate. Had an issue with window tinting, Janel again was amazing, but when we came in, what should have taken no more than an hour took almost 3 hours.

Sales and Service teams are very helpful and responsive. Great customer service!

Very quick and thorough

It was great they are very attentive and explained all repairs and cost no surprises Love this place

Janel was so professional, kind, and considerate. She made purchasing our new vehicle a breeze, and has been quite helpful post delivery of the vehicle. No haggling or bait and switches with Janel. 10/10 cannot recommend her enough. Brian Flores, one of the finance managers, was a bit condescending when I was declining the additional coverages for our vehicle. He kept asking “if I didn’t see any value or if it was an affordability issue”. Mind you we paid cash, so cost was not a factor. Just a bit rude and unnecessary for my taste. I also had an appointment at 6:30pm on a Monday to do the paperwork with Brian and was promptly seated. Brian was so slow that I didn’t get taken back to the office until 8:20pm. Wrapped up at 8:45pm. Overall, I’d purchase here again. This was our second time here at Big Star, and it was not the worst dealer experience by any means. Just ask for a different FM than Brian to work with lol.

Excellent service at Big Star Honda ...I would definitely refer all my friends to your dealership ...awesome staff with great team work ...Love the new Technology when you drive your car into this bay it tells you if you need alignment in your tires are bad. I love that. Just makes a great day at Big Star Honda. Keep up the good work guys.!! Always a Honda owner ...Your number one fan !! Thank you Big Brother !!!

Everything went smooth everybody was very courteous. They explained everything very well. It was a happy and good experience.

I had such a wonderful experience purchasing my new car, and I especially want to thank my salesperson Melvin Paz for making the entire process so smooth and enjoyable. He was professional, friendly, patient, and genuinely made me feel comfortable from beginning to end. He took the time to answer all of my questions, never made me feel pressured, and made sure I was completely happy and confident with my purchase. I truly appreciate the excellent customer service and the care he showed throughout the whole experience. I absolutely love my new car and would definitely recommend asking for Melvin Paz if you’re looking to purchase a vehicle. Thank you again for making this experience such a positive and memorable one! ❤️🚗

My experience with Big Star Honda was top-tier. I received an oil change, air and cabin filter replacement, wheel alignment and a complementary car wash..