Great Service!!

(Translated by Google) Good service, very fast (Original) Buena atecion muy rapidos

Best Honda dealership service center in town and the only one I'll let service my vehicle. Every service rep is kind respectful and helpful. Both the clientele and staff are diverse so anyone can feel welcomed. It's never too long of a wait and on the off chance there is, there are plenty of nearby retail establishments, restaurants, nail salons etc or you can use their shuttle if you live within their shuttle radius. They also have a clean and cozy new waiting area where the pop fresh theater style popcorn throughout the day and have muffins, bottled waters and a nifty coffee/espresso machine.

Big star Honda has the best and understanding salespeople.

Alright so we know how most dealerships are..let’s be honest. So I didn’t initially have high expectations or hopes, however I was impressed by my experience. What I like thus far about this location is the transparency, they know that people can find information pertaining to sales and marketing tactics online. Therefore they tell you how it is, are transparent, help you in getting the best offer and or incentives, straight, no chaser. As far as servicing, there is still possibility to be overcharged for certain repairs(i.e, air cabin filter and engine filter replacement), but the majority of the services and prices are within market range. There is the stigma about dealership service departments, and how you find yourself going back to them for more “issues” that rise up out of the blue (due to tempering). This is not the case, at this HONDA location. I am rest assured and secure in their services provide. I personally think, through my experience with this location, that it is due to the technicians and staff who work here. They are actually dedicated to providing services of integrity, and will not permit your vehicle to leave their driveway without the job being done right. It is still a business, but there is a sense of community with the dealership. The majority of personnel get along well based on my external perception; and are looking forward to assisting the customers. Mr. Rudy M., was very cordial, professional and helpful in the customer service process. I had another appointment for my job that same morning, their work ethic ensured that I got to my destination in a timely manner, and my vehicle was serviced professionally and thoroughly. Mr. Rene R., and Mr. Jorge G., are part of the sales department, and still reach out for follow ups on customer satisfaction and product quality. Overall I am vigilant about the stigmas associated with car dealerships, but the community-like environment here and integrity have been upheld, therefore I will continue to come here. If that changes, I will do my best to report back to the public. Thank you for reading my lengthy thread.

I recently purchased a previously owned Honda from the Gulf Freeway location in Houston. The service I received was excellent! The salesperson, Jeremy, and the finance manager, Jaron, were so easy to work with. They put me at ease, and were friendly, courteous and knowledgeable. Thanks to them, my car-buying experience was an excellent one.

Easy process, salesman & sales manager listened to my needs. Great experience.

Customer Service by the Big Star Honda, Rep. Jeremy was 110% out of 100%, Excellent customer service and Very Professional. Jeremy took his time to explain everything in detail, not rushing the process and made sure all of my concerns were heard. He helped me with the trade/purchase, got me a Great deal on everything. He is very Polite, very helpful and extremely knowledgeable. Thank you Jeremy and thank you Big Star Honda! Ya'll are amazing!!!

Ben Lutz was amazing! Kept me informed, ordered a ride home for me, and had excellent customer service.

Excellent!

The service was great. The service advisors was professional and nice. The service was prompt.

Haley Welch amazing took good care of me the whole team good people if y’all need a ride pull up to big star Honda amazing service!

Good job, fast service and friendly associates.