I truly had an AMAZING experience, and I want to personally recognize Sergio, Bailey, and Jaron the finance manager who worked with me. All three of them deserve recognition for the level of customer service they provided and somebody needs to give these guys a raise! From beginning to end, they were patient, knowledgeable, professional, and genuinely helpful. What stood out to me the most was that I never felt like they were just trying to make a sale. They took the time to answer my questions, explain things to me, and make sure I understood what I was getting into instead of pressuring me into making a decision. Buying a vehicle can be stressful, especially when you want to make sure you’re making the right financial decision, but they made the entire experience comfortable. I felt like they cared just as much about me having a great experience and wanting to come back in the future as they did about selling a vehicle that day. That type of service is what builds repeat customers. Sergio, Bailey, and the (Jaron) finance manager were ALL outstanding. Their patience, knowledge, honesty, and customer service made a huge difference in my experience. Management, please recognize these three because they represented your dealership extremely well. I would absolutely come back and do business with them again, and I would feel comfortable referring my family and friends to them as well. 10/10 experience. Give these guys their flowers — and a raise! 👏🏽👏🏽👏🏽

Every effort was made to help us buy the car we wanted. Michael our Salesman was very helpful.

My service advisor Rudy is always very attentive and great at answering any questions I have .

They always do a great job!

Great staff , above average car selection. . Amelia was an outstanding sales person.

Had an amazing experience at Big Star Honda, just went in to look around and ended getting a Ridgeline. Love my new ride. Thank you to our salesman Juan. 5 Star customer service!! : )

Great customer service 👏 just the waiting is to long even with appointment

Good communication from Sergio Guevara during the online vehicle search process. He asked good questions and directed us to other cars we might be interested in. Straightforward pricing with no unexpected add ons when we got to finance. We drove down from Cypress. Worth the time and miles.

Great experience purchasing my car from here. John Hiatt was so nice and helpful!

Mr. Ponce Made everything simple purchasing a new vehicle