Ben Lutz is an excellent service advisor. He understands my problem with my advantage care contract. He personally installed my wiper inserts for my car. My wait time for the oil change today was less than 45 minutes. He solves problems and not make excuses.

quick and professional service. nice waiting area. thank you.

I want to give a special thank you to Ben Lutz. Service Advisor for his outstanding customer service! Ben went above and beyond to help me with my battery replacement and made the entire process so much easier than I expected. I truly appreciate his professionalism, kindness, and willingness to help. He made sure I was taken care of and turned my experience into a very positive one. It’s refreshing to come across someone who genuinely cares about their customers. Thank you again, Ben, for your exceptional service!

Very helpful and staff very friendly

I visited and purchased a car I was happy with from Nhan Cao; he was very professional in presenting the vehicle to me.

Everyone was amazing. Having to trade in my older car was very difficult for me especially since it holds a personal value for me.

Always a pleasant experience!!

(Translated by Google) Excellent service!! I loved the treatment, my negotiation was fair, and I love my truck!! Thank you Nhan for your great help! ❤️ (Original) Excelente servicio !! Me encanto el trato, mi negociacion fue justa, y ame mi camioneta!! Gracias Nhan por tu gran ayuda ! ❤️

Excellent job I’m recommended this dealer, Big Star Honda

Such a great experience. As we walked in, we had lots of smiling faces willing to help us out. My Daughter received the most respect even at the small age of 20. She was able to look at any in all cars that she wanted to and Melvin was a great salesman. Very respectful!

We initially went to Big Star Honda just to test-drive a 2027 Honda HR-V, but we ended up purchasing the vehicle that day. We had an appointment with Jeremy, our sales consultant, and he was ready for us when we arrived. He immediately welcomed us and took my daughter, who was purchasing the car, on the test drive. He was patient, professional, and took the time to explain the vehicle and the available purchase options based on our situation. After discussing the pricing with his manager, Jeremy presented the discount available from the MSRP. We were looking for a better deal, and after a few rounds of negotiation, he was able to get approval for the discount we were comfortable with. The next important step was financing. Ruth assisted us with the finance portion and was very friendly and helpful. She explained the commonly used options and protection plans without making the process uncomfortable. We selected a few options that made sense for us. Since those options increased the final price and the APR was different from what we had originally expected based on the credit review, she helped us adjust the financing term to find a payment structure that worked better for us. The entire process, from arrival to taking delivery of the vehicle, took around three hours. Despite the negotiations and paperwork, everything was handled in a friendly and cooperative atmosphere. Overall, we are very satisfied with our purchase from Big Star Honda. Special thanks to Jeremy and Ruth for their patience, professionalism, guidance, and help throughout the process.

The best visits I’ve had have been here. From the automatic doors to the automated updates and videos, This is a well oiled machine. They had me in and out and I left a satisfied customer.